Build a support package to match users’ needs
If you are implementing a rapid rehousing programme, consider carefully how best to combine access to stable accommodation with non-housing support, including financial help to secure housing, employment/skills training, and access to physical/mental healthcare. Consider including childcare support which can enable service users to secure employment.
Set up flexible funding
If you are a commissioner, be aware that user groups require different levels of resources. Young people and large families are more likely to have higher support needs and need more ongoing communication and assistance to remain in their home.
Adopt appropriate funding reporting mechanisms
If you are involved with funding-related reporting, set up clear procedures to monitor the progress of service users and evaluate effectiveness. Reporting mechanisms should be appropriate to the style of programme and as simple as possible to minimise bureaucracy for staff. Well-constructed frameworks can support greater consistency in service provision between services.
Establish clear referral processes
Implementing agencies must identify clearly their target service users and establish clear referral processes to minimise the burden on referral agencies and service users. Consider organising this centrally for schemes that operate over large geographic areas. Ensure referral criteria are not too strict to avoid service users with severe housing needs being turned away. Consider carefully whether the service will only assist people for whom long-term housing success is likely or whether it will help a wider range of service users progress towards stable housing but accept there may be more failed tenancies along the way.
Train staff to actively engage service users and other agencies
Personalised care plans and ongoing contact with staff can be hugely beneficial and are highly valued by service users. Ensure your staff are equipped to engage positively and proactively with other agencies in order to support service users.