Job opening


Service Design Lead

Deliver activities that help people working in and around homelessness.

An influential role as part of the Implementation Team at the Centre for Homelessness Impact providing design expertise to our work to design and deliver activities and content that help those working in and around homelessness (e.g. in local authorities and charities) to use data and evidence to achieve greater impact in their work, and accelerate towards an end homelessness. We are interested especially in people from a service design background or who have experience leading or working as a part of a multi-disciplinary team.


We are seeking a skilled, adaptable and dynamic Designer to bring design thinking, with a focus on service design, to the heart of our work.You will help our Implementation Team to design, test and scale activities and products that help people working in and around homelessness to use evidence and data to create greater impact.

We are proud to be an equal opportunity workplace and are committed to celebrating and supporting diversity. We know we will thrive on it for the benefit of our employees, our products and services, and our community.  We encourage applications from people of all backgrounds, and particularly welcome applications from people with experiences of homelessness.


Our mission is to “end homelessness with evidence”. This is our North Star. We understand that we can only create a society in which any experience of homelessness is rare, brief and non-recurring by giving policy makers and people on the ground the tools and evidence of what works.  

In practice, we help people to harness the power of evidence and data to improve policies and interventions that deliver better outcomes for people experiencing or at risk of homelessness. We are currently in a period of rapid growth and learning, so there’s a significant opportunity for this role to make a big impact.

You will be helping us design and deliver activities and content that build the capacity of those working to end homelessness to use evidence, data and to achieve breakthrough and sustainable results.

We are building an agile team to work closely with our partners (e.g. local authorities; third sector organisations), understand their context, needs and ambitions, and work with our multi-disciplinary team to design and deliver solutions that make a real difference to those affected by homelessness, as well as people working towards a future without it.


You will be part of the Implementation Team within the Centre, working to the Head of Practice and Partnerships. You will work closely with a small team of Implementation Leads, where you will use your skills in human-centered design to shape and drive our approach to supporting those working in homelessness to implement more evidence and data-led approaches.

You would be helping us with work such as: scaling our pioneering Ending Homelessness Framework across the UK, which has involved co-design with prospective users of the framework in local authorities to find a shared set of indicators and data sources that allow them to track meaningful progress to ending homelessness; our What Works Community initiative aims to support local areas to use evidence and data, with a practical, hands-on learning programme designed by our team; and our Evidence Coaching projects, which provide 1:1 support to partners, bringing evidence together with service design principles to help them enhance their impact

We are a What Works Centre that works with a startup spirit, and as a small team we strive to work in an open, collaborative, and solutions-oriented way. The ideal team member would be someone who is comfortable hosting a user interviewing session one day, co-facilitating a workshop with a local authority another day and working with our Product Team to build a new feature for our evidence tools on another.


  • Guide the Implementation Team to shape our implementation activities to user needs, including leading user research, mapping user journeys, and co-creating approaches to implementation (e.g. delivering systems mapping workshops for local authorities to better understand how the homelessness system works).
  • Work directly with our users to deliver capacity-building activities to help them understand the principles of service design and support them to apply them to their own context to achieve better impact for the people they serve.
  • Design directly and/or commission content such as resources, guides, or media content that helps our audiences understand evidence and data better and enables them to apply it to their context.
  • Build consensus and lead others to make good design decisions and work with teams to prototype them to create solutions
  • Synthesise qualitative and quantitative information to identify insights that can inform design, content and experiences.
  • Work across the whole CHI team to enhance our approach to implementation of evidence and data-led approaches amongst homelessness practitioners by understanding the needs of CHI’s users across the homelessness system (e.g. practitioners, policy-makers), collaborating with our Product Team to do so.
  • Work well at pace to manage ambiguity and shifts in priority and focus across multiple projects. and identify the simplest approach out of a variety of options.


  • 3+ years of professional experience in a design role or equivalent position
  • Proven designs and experience of launched services and/or content that have been implemented in the real world
  • Deep expertise in design thinking/human-centred design
  • Experience guiding teams and stakeholders through design or research activities in a workshop setting
  • In-depth knowledge and experience within a relevant or analogous service design discipline.
  • Ability to work within a fast-moving and changing organisation and navigate ambiguity

Nice to have

  • Experience working with resource constrained organisations in the public or charitable sectors to improve the effectiveness and cost effectiveness of their services or interventions;
  • Salary: £35,000 - £45,000
  • Location: Flexible, with applications from Scotland, Wales or the North of England strongly encouraged
  • Closing: 11:59pm, 4th Dec 2022 GMT

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General information

Who we are

We’re a social startup in the homelessness sector. Our mission is to end homelessness by helping charities, local authorities and policy-makers understand which programmes and strategies work best. We’re big believers in the power of evidence and human-centred design when it comes to solving complex social problems like homelessness – and we’re looking to build a small, agile team to deliver content, training and platforms that make a real difference to those affected, as well as people working towards a future without homelessness.

Joining a relatively small team you’ll be a big part of shaping the way we work, collaborate and deliver impact. You’ll also have a great opportunity to assert your aesthetic and personality on the centre and its work in a meaningful way.

Our values

We value optimism, diversity, collaboration, sense of ownership, the ability to embrace ambiguity, a talk-less-do-more attitude, learning from failure, and making each other successful. If you identify with our values and want to help us end homelessness, we’d love to have you in. We encourage applications from people of all backgrounds, and particularly welcome applications from people with lived experiences of homelessness.



How to apply

Read our job descriptions above and apply by emailing a cover letter and CV to and reference the job title.

In your cover letter, please address the points outlined in the person specification section of the role you are interested in. 

For any queries you can email and a member of the team will respond.

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