Job opening


Product Lead

Create the vision for our data and evidence tools and ensure that the team delivers this

The product lead works with the team to create the vision for our data and evidence tools, and sets the day-to-day priorities to fulfil that vision and ensure the team delivers.

We are proud to be an equal opportunity workplace and are committed to celebrating and supporting diversity. We know we will thrive on it for the benefit of our employees, our products and services, and our community.  We encourage applications from people of all backgrounds, and particularly welcome applications from people with experiences of homelessness


You will be part of the small and dynamic team at the Centre for Homelessness Impact, overseeing and delivering services and products that support the sector to use data and evidence to end homelessness.


Our mission is to “end homelessness with evidence”. This is our North Star. We understand that we can only create a society in which any experience of homelessness is rare, brief and non-recurring by giving policy makers and people on the ground the tools and evidence of what works.  We are looking for someone to lead and shape our first product team so that it is ruthlessly focussed on meeting the needs of the people that use our tools.

As a Product Lead, you will help the Centre and its partners by:

● Developing, operating and continually improving the Centre’s digital products and services, starting with the existing evidence tools.

● Setting product vision and communicating direction through an effective product roadmap

● Setting measurable goals and reporting against these to demonstrate progress and build trust amongst users and partners.

● Building and leading a high-performing multi-disciplinary product team

● Helping the team establish rhythms and rituals to help continually improve ways of working

● Fostering a culture of rapid iteration to test ideas, and assumptions with actual users

● Providing in-depth knowledge of the users’ needs and championing these in the delivery of our data and evidence digital products and the services

● Always helping the team prioritise and focus on the next most important thing.

● Promoting and being the public advocate for evidence tools and their role in ending homelessness.

● Coaching colleagues in agile, user centred product delivery

● Collaborating with other What Works Centres to find opportunities to amplify our impact across policy fields

Your experience and skills:

● You have a proven track record of delivering and maintaining digital products.

● You are passionate about uncovering user needs, identifying opportunities and translating them into better products and services.

● You are able to use insights from ongoing, embedded user research to ensure the team identifies and prioritises the needs of users.

● Experience of building and leading a high-performing multi-disciplinary team of designers, developers and internal and external subject specialists.

● Practitioner-level understanding of how to apply agile and lean, and user-centred practice to ensure the team is continuously delivering incremental value.

● Able to lead the team to explore opportunities through rapid, incremental and iterative research and prototyping to test hypotheses and assumptions.

● You believe in the importance of using data and insights in decision-making.

Nice to have:

● Expertise in visual design skills

● Can think conceptually (and can possibly quickly sketch the concept rather than document it!)

● Expertise in prototyping

● Experience in data analysis

● Communicating in the open (e.g. through regular blogging)

● Can simplify things and avoids jargon


Salary: £31,000 to £40,000 (pro rata if part time), depending on experience and location.

Both full and part time considered.

Location: Flexible, although applications from Scotland, Wales, NI or from the North of England especially welcome.

Travel will be required on an ad hoc basis, which may be outside normal working hours.


Midday Wednesday 29 September 2021.

Interviews will take place on Monday 4th October 2021 via video call.

If you are interested in applying please send your CV, some examples of your work and a cover letter (up to two sides of A4) to, detailing why you think you are qualified for this role and why you want to work at the Centre. For a brief discussion about the role please contact Karoline at It would be really beneficial if, in your application, you can please state where you initially saw the role advertised.

Download Recruitment Pack

General information

Who we are

We’re a social startup in the homelessness sector. Our mission is to end homelessness by helping charities, local authorities and policy-makers understand which programmes and strategies work best. We’re big believers in the power of evidence and human-centred design when it comes to solving complex social problems like homelessness – and we’re looking to build a small, agile team to deliver content, training and platforms that make a real difference to those affected, as well as people working towards a future without homelessness.

Joining a relatively small team you’ll be a big part of shaping the way we work, collaborate and deliver impact. You’ll also have a great opportunity to assert your aesthetic and personality on the centre and its work in a meaningful way.

Our values

We value optimism, diversity, collaboration, sense of ownership, the ability to embrace ambiguity, a talk-less-do-more attitude, learning from failure, and making each other successful. If you identify with our values and want to help us end homelessness, we’d love to have you in. We encourage applications from people of all backgrounds, and particularly welcome applications from people with lived experiences of homelessness.



How to apply

Read our job descriptions above and apply by emailing a cover letter and CV to and reference the job title.

In your cover letter, please address the points outlined in the person specification section of the role you are interested in. 

For any queries you can email and a member of the team will respond.

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