Job opening


Practice and Partnerships Lead

Help grow and shape the direction of the What Works Community as we expand and diversify our offer

We are seeking a highly skilled, experienced and energetic Practice and Partnerships Lead to work with organisations and communities working to end homelessness to build their capacity to use evidence to deliver impact. In this way, you will drive our implementation work, including our What Works Community, as it expands across the UK.

We are proud to be an equal opportunity workplace and are committed to celebrating and supporting diversity. We know we will thrive on it for the benefit of our employees, our products and services, and our community.  We encourage applications from people of all backgrounds, and particularly welcome applications from people with experiences of homelessness.


You will work in a client-centred way to make a big impact on the lives of people experiencing homelessness by developing relationships and leading projects that help local areas identify the right problems and use evidence to design better solutions to homelessness. This work will involve working with local authorities, central government, and third sector organisations.


Our mission is to “end homelessness with evidence”. This is our North Star. We understand that we can only create a society in which any experience of homelessness is rare, brief and non-recurring by giving policy makers and people on the ground the tools and evidence of what works.  

In practice, we help people to harness the power of evidence and data to improve policies and interventions that deliver better outcomes for people experiencing or at risk of homelessness. We are currently in a period of rapid growth and learning, so there’s a significant opportunity for this role to make a big impact.

You will be supporting our What Works Community, our core implementation initiative which aims to build capacity within local areas to use evidence, data and to achieve breakthrough and sustainable results to address homelessness. 

We are building an agile team to work closely with our partners (e.g. local authorities; third sector organisations), understand their context, needs and ambitions, and work with our multi-disciplinary team and programme  partners (IDEO, Behavioural Insights Team, Johns Hopkins University) to design and deliver solutions that make a real difference to those affected by homelessness, as well as people working towards a future without it. 


You will be part of the Implementation Team within the Centre, working to the Head of Practice and Partnerships. You will work closely with a small team.

You will help grow and shape the direction of the What Works Community as we expand and diversify our offer. By working in a client-centered way that provides local areas and their communities with evidence-based insights and practical support to identify the right problems and use evidence to design better solutions, you will make a big impact on the lives of people experiencing homelessness. 

We are committed to practicing what we preach and learning continuously from our experience. An important part of your role will be actively collating and developing insights about current practice in homelessness organisations and working with the team to ensure our work is relevant and speaks to the reality of people working in organisations we are trying to help, and people who are experiencing homelessness.


  • Proactively identify, create and grow strong relationships with potential partner organisations, working in a client-focussed manner to identify opportunities, develop goals, and draft and deliver proposals and plans.
  • Cultivate a rich knowledge and understanding of practice in communities and organisations working to end, working to identify good practice and opportunities for knowledge sharing
  • Work alongside specialist colleagues to provide bespoke advice and support to partners which helps them develop and enhance their homelessness strategies, programmes, and practices.
  • Synthesise knowledge, skills and expertise from relevant fields (e.g. homelessness/housing, local government, public services transformation, service design) to generate insights and provide credible and impactful analysis and advice.
  • Collaborate with colleagues across the organisation to contribute to products (events, workshops, digital tools) and services (advice surgeries, technical support, analysis projects) that help homelessness sector organisations deliver greater impact.
  • Shape and deliver our ‘Evidence Accelerator’ programme, an intensive programme working closely with select partners to design and deliver innovative homelessness solutions.
  • Curate and grow a community of practice to share insights, evidence and ideas around what works in tackling homelessness via different media and forums..
  • Draw on a broad toolkit of approaches (project management; user design; behavioural insights; public service transformation; interpersonal coaching) both from your own skills and our multidisciplinary team and expert partners and associates.
  • Take an experimental and innovative mindset of test, learn and adjust to identify and act on lessons from client work.


  • Outstanding communication, problem-solving, and analytical skills, including strong capacity to manage and coordinate simultaneous customer relationships and projects and drive projects forwards to achieve tangible results;
  • Experience in client management and/or business transformation work such as consultancy, business development
  • Experience working with local government and/or previous involvement the homelessness sector or related field;
  • Enthusiasm for developing and expanding an innovative program within a young and ambitious nonprofit;
  • Collaborative and flexible work style;
  • High proficiency in project management software, remote engagement tools, Microsoft Office, and Google Suite.


  • Track record in helping organisations use evidence and data to improve the effectiveness and cost effectiveness of their services or interventions;
  • Experience in implementation science, service design, impact evaluation methodologies, data analysis, and/or behavioural insights.
  • Understanding of homelessness policy and practice across the UK.


  • The capacity to build and nurture good relationships with diverse stakeholders and deliver tangible results.
  • Ability to analyse and synthesise complex information, generate and present recommendations, and support their implementation.
  • Ability to communicate confidently with a variety of audiences and in a range of media.
  • Willingness to try new things in a considered and structured way and learning from experiences to improve processes.
  • Interest in learning from other disciplines and curiosity to learn from a spectrum of perspectives.
  • A commitment to both the aims and values of the Centre.


Salary: £31,000 to £40,000 (pro rata if part time), depending on experience and location. 

Both full and part time considered.

Location: Flexible, with applications from Scotland, Wales or the North of England strongly encouraged. A lot of our work is currently taking place virtually, but regular travel and some overnight stays will be part of this role once restrictions are lifted.


Midnight Wednesday 29th Sep 2021

Interviews will take place w/c 4th October via video call online.

Please send your CV and cover letter to, detailing why you think you are qualified for this role and why you want to work at the Centre in up to two sides of A4. For a brief discussion about the role please contact Rob at It would be really beneficial if, in your application, you can please state where you initially saw the role advertised.

Download Recruitment Pack

General information

Who we are

We’re a social startup in the homelessness sector. Our mission is to end homelessness by helping charities, local authorities and policy-makers understand which programmes and strategies work best. We’re big believers in the power of evidence and human-centred design when it comes to solving complex social problems like homelessness – and we’re looking to build a small, agile team to deliver content, training and platforms that make a real difference to those affected, as well as people working towards a future without homelessness.

Joining a relatively small team you’ll be a big part of shaping the way we work, collaborate and deliver impact. You’ll also have a great opportunity to assert your aesthetic and personality on the centre and its work in a meaningful way.

Our values

We value optimism, diversity, collaboration, sense of ownership, the ability to embrace ambiguity, a talk-less-do-more attitude, learning from failure, and making each other successful. If you identify with our values and want to help us end homelessness, we’d love to have you in. We encourage applications from people of all backgrounds, and particularly welcome applications from people with lived experiences of homelessness.



How to apply

Read our job descriptions above and apply by emailing a cover letter and CV to and reference the job title.

In your cover letter, please address the points outlined in the person specification section of the role you are interested in. 

For any queries you can email and a member of the team will respond.

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